Frequently Asked Questions

Delivery Service

Delivery FAQs

We have many pre-set buffets based on our chef’s specialties and customer feedback, but also regularly customize menus based on our client’s needs. We cater every day of the week at all times, and above all, strive to exceed our client’s expectations. No matter the occasion, Biscuits and Berries looks forward to helping you find the perfect menu and service style to fit your needs. We look forward to speaking with you!

  • How do I place an order?

    You can place an order by giving us a call at 303.277.9677, through our order online page, or by emailing We are typically in the office between the hours of 8:00am and 5:00pm, and any requests submitted outside of business hours will be accommodated the next business day.

    Please note, your order is not finalized until you have confirmed with Biscuits and Berries staff.

  • When should I place my order?

    We accept corporate delivery business as it comes in- on a first come, first served basis. The more notice you can give us the better, as it allows us to guarantee your delivery and plan accordingly, and we do respectfully request 48 hours’ notice.

    In the event of a last-minute request, we will absolutely try to accommodate your order. Depending on the nature of the request, it’s possible that Biscuits and Berries will incur additional costs related to accepting last-minute orders under particularly challenging circumstances, which may result in additional charges- the nature of which will be communicated at the time the order is placed.

  • Do you have delivery minimums?

    Yes. During the week, we have a minimum order of 10 for box lunches, and 10 for traditional buffets.

    On weekends – the Food and Beverage minimum is typically $450, but is dependent on many factors including seasonality, current and anticipated business volume, staffing availability, etc. The Food and Beverage minimum must be met, regardless of changes in guest count, menu or any other change in event scope.

    We also offer limited “pick-up” service for clients who cannot meet the minimums or for whom that might be a more convenient option, available only Monday-Friday, from 9:00am – 4:00pm.

  • Do you require a deposit?

    We do not require a deposit for delivery service. For corporate and public entities, we can set up a house account and arrange billing terms, but for private or new business we do require a credit card to be placed on hold to secure the delivery.

  • I want multiple buffets delivered at the same time, is that OK?

    Instead of having two buffets delivered (i.e. the Herb Seared Chicken Buffet and Peppercorn Crusted Beef Medallion Buffet), we would strongly encourage you to pick one buffet – and simply add an additional protein.

    Having multiple buffets delivered at the same time tends to lead to a poor experience, as the most popular items will inevitably be eaten first, meaning you’ll run out of many items and leave the less desirable options for the guests who go through the buffet later. Additionally, doing two full buffets requires a prohibitive amount of equipment, double the table-space, and is extremely burdensome on both the kitchen and our operations team.

    As such, should you require two or more buffets (instead of just adding a protein), there will be a $50 charge per additional buffet added.

  • What is the delivery fee?

    Delivery fees start at $44.50 for traditional buffet service and $30 for disposable buffet service (i.e. box lunches, etc), but can change depending on party size, location, weekday vs. weekend, seasonality and times. Service before 7:00am and after 6:30pm requires additional charges. Please don’t hesitate to contact us if you would like a quote.

  • Do you include gratuity? If so, what’s typical?

    We do not automatically include gratuity. We work with numerous corporations and public entities who all have different regulations with regards to tipping, and our goal is to be as accommodating as possible in all aspects. Our delivery staff is well trained and professional, and always appreciates gratuity, but it is not expected. Should you feel our staff earned gratuity, any amount is appreciated, but clients typically leave between 10%-20%.

  • What is included with delivery service setup?

    For traditional buffet service, we will provide chafing dishes for all hot food, ceramic platters for cold/room temperature items. Serving utensils, disposableware (plates, forks, knives, napkins, etc.), and linen for the buffet tables are also included. We do not bring tables for the buffet unless otherwise requested, at an additional cost.

  • My guests have dietary restrictions. Can you handle them?

    Absolutely! We are not an “allergy free” facility, and cannot 100% guarantee that a menu item can be completely free of allergens, but most of our sauces are gluten free, and as a scratch kitchen we can prepare food to accommodate your guests. Let us know how we can best serve you and your guests!

  • Are there any other costs other than the delivery fee and food?

    Unless there are extenuating circumstances, typically the only costs associated with delivery catering service is the delivery fee, the food/beverage costs and taxes.

  • How do you handle pickups?

    Typically, deliveries are picked up between 2-4 pm, but we are happy to work with your schedule to arrange a different pickup window if that’s more convenient. Regardless of time, we do require a two hour pickup “window” as a driver will often have 3-4 pickups scheduling during a particular period of the day. Should logistics unique to your event require a more specific pickup window, we can generally accommodate that; please do keep in mind that guaranteeing an abbreviated pickup window would likely require an additional charge to have a team-member dedicated specifically to your pickup, at a particular time, and we do charge extra for service after 6:30pm.

  • We have extra food. Can I take the leftovers?

    We don’t typically leave leftovers both for food safety reasons and because of the likelihood that leftover food doesn’t meet the quality standards we take so seriously- as such, we cannot guarantee the packaging of leftovers. If your Biscuits driver determines any extra food is safe to package up, they may do so only at their discretion.

  • How do I pay?

    You can pay online, by calling us at 303.277.9677, or you can request a credit card authorization form be sent to you via email that you can fill out and return to us. We do accept checks as well, but request that you notify us of your intent so we can let our accounts payables know. For corporate and public entities, we can set up a house account and arrange billing terms, but for those without an approved account, we do require a credit card to be placed on hold to secure the delivery.

  • I need to change my order after it was confirmed. Is that possible?

    We understand things change, and it’s our pleasure to modify your order- as long as you’re more than 48 hours from the delivery date. Within 48 hours of your delivery, we cannot cancel, reduce head count or remove items from your menu. In some cases however, we can increase the guest count or add menu items. Please contact us immediately at 303.277.9677 so we can assist you.

  • What is your cancellation policy?

    We require 48 business hours’ notice for cancellation, as any time after that, our chef has ordered your food and meal prep has likely started. Cancellations cannot be accepted over the weekend or after hours- you must speak with a representative over the phone to confirm a cancellation.

  • When do you arrive to set up?

    Biscuits and Berries understands the importance of timeliness. Generally, we set an estimated arrival time to be 30-45 minutes prior to the serving time. The arrival/arrive by times are an estimated window for Biscuits and Berries to arrive on-site. These times are an approximation and are not meant to be a guarantee given traffic, business volume, etc., and are built in to ensure timeliness regardless of circumstance so that we can have your food set by the serve time. Should there need to be adjustments made to the standard timeline, please communicate that to your sales representative so we can work to accommodate you!

    Because we prepare our meal with fresh ingredients at market price, all menus and menu prices are subject to change without notice, and some menu items may be subject to substitution due to availability.

    Biscuits and Berries strives to exceed your expectations in service, food quality and dependability. Please don’t hesitate to let us know if there is anything we can do to make your experience a memorable one!

Ready To Get Started?

Creating excellent experiences for every one of our clients is what we live for. Get in touch today to start planning your most memorable (and delicious) event yet.

Get in touch